Customer Experience (CX)

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IT has become a front-line discussion. Long gone are the days of being a black-box corporation, in...

Today, more than ever before, information technology is about consumers. Technology governs how...

Should a CEO focus his or her CIO on using IT to build products that generate revenue, or on helping...

IT exists to serve customers, in whatever shape or form those customers may take. As such, IT groups...

As our company pursues a strategy to allow customers to purchase a mortgage on their mobile device...

Recently I have been advising a startup called Quantum Metric on their go to market strategy. Their...

IT has a significant role to play in improving customer experiences, beginning with the right data...

Ever wonder what it would be like to move to an IT leadership role at a small company? Steve...

One of my hot-button topics right is how lackadaisical the United States is in implementing chip-and...

If you think customer support is tough now, just wait until consumers get their hands on more of...